Practical Tips for Managing Difficult Relations

Are you or your practice being pulled down by the difficult relationships that arise from within the office, or amongst yourself and clients or other lawyers? Dealing with a lawyer or a client who exhibits high conflict behaviour, who may have a high conflict personality themselves, can make the practice of law very stressful and challenging. Learn how to recognize, effectively respond to, and protect yourself and your firm from high conflict behaviour, all while maintaining your own professional and ethical reputation!


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Description
When does zealous advocacy become bullying? How do you know if you are bullying another lawyer? How do you respond appropriately when confronted by a bullying lawyer? This webinar will focus on lawyers bullying lawyers in the law firm, at discovery and in the courtroom. Our course presenters provide both a trial lawyer and judicial perspective. Lyle Harris, QC, author of Discovery Practice in British Columbia, is a practiced senior litigator. Master Heather MacNaughton is an experienced human rights and administrative law lawyer and a Master of the BC Supreme Court. Focusing on real-life scenarios, this webinar takes you through identifying what is bullying and how you can effectively manage bullying so “advocacy gone bad” becomes all good.

Speakers
Master Heather M. MacNaughton, Supreme Court of British Columbia
Lyle Gordon Harris, Q.C., Harris & Brun

Moderator
Stuart Rennie, Legislation and Law Reform Officer, CBABC

This is the archived version of a program presented on March 9, 2016.

LSBC Course Code CPD Course Hours Ethics Component*
BULL0316WR 2 2


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Description
Participants in this course will:
• Gain an understanding of the the current business and human resources trends in the legal marketplace; and
• Learn how these deal with the challenges and capitalize on the opportunities that these trends are creating in the legal marketplace.

Speakers
Jonathan McCullough, Partner, McCullough, O'Connor, Irwin LLP
John Sandrelli, Partner, Fraser Milner Casgrain LLP
Warren Smith, Managing Partner – The Counsel Network

Moderator
Stuart Rennie, Legislation and Law Reform Officer, CBABC

This is the archived version of a program presented on March 7, 2013.

LSBC Course Code CPD Course Hours Ethics Component*
BSL0313WR 2 2


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Description
As lawyers we expect to have to deal with high conflict clients, either our own or on the other side of a file. However, when it comes to dealing with a lawyer who also exhibits high conflict behaviour, and may be a high conflict personality themselves, it can make the practice of law very stressful and challenging. This webinar will help you:

  • Recognize when another lawyer is engaging in High Conflict Behaviour
  • Understand how to respond effectively to High Conflict Counsel’s behaviour
  • How to get results for your client while maintaining your own professional and ethical reputation
  • How to minimize your client’s expense and stress when high conflict counsel is on the other side

Speaker
Bill Eddy, LCSW, JD - President of The High Conflict Institute

Moderator
Michael Lomax, JD - Michael Lomax Law Corporation

This is the archived version of a program presented on March 5, 2015.

LSBC Course Code CPD Course Hours Ethics Component*
HCC0315WR 2 2


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Description
How to identify high conflict/demanding clients before you take them on and avoid being retained. Whoops, too late? You already have a difficult client - how to understand their needs and how to cope with their demands.

Alyson Jones, an expert in high conflict personalities, will discuss the psychology behind difficult clients and provide tools to assist lawyers in identifying high conflict personalities. She will also review some tips on how lawyers can make sure to protect themselves against the emotional abuse that some of these clients may inflict. Morag MacLeod, Q.C. and Simon Kent, both senior lawyers, will use examples and scenarios of high conflict clients to explore and discuss how to identify difficult clients either before or during the retainer and ways of coping with high conflict clients’ demands, while still maintaining ethical obligations to the clients.

Speakers
Alyson Jones, Registered Clinical Counsellor, President of Alyson Jones & Associates
Simon Kent, Kent Employment Law
Morag J. MacLeod, Q.C., MacLeod Law

Moderator
Rhona Lichtenwald, Hillcrest Law & Mediation

This is the archived version of a program presented on January 27, 2017.

LSBC Course Code CPD Course Hours Ethics Component*
HC0117WR 2 2


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Description
Stuck with a high conflict/demanding client and want to get off the file? How to fire a client and still maintain your professional obligations to the client?  How do you make sure to still get paid? How to avoid a complaint to the Law Society, but if there is a complaint, how to stay calm and how does the Law Society try to resolve it at the early stages.

Neil Hain of the Law Society will discuss common complaints from high conflict clients and provide suggestions on how the complaints may have been avoided, as well as discussing the complaint process and tips for lawyers in dealing with complaints at the early stages.  Simon Kent and Morag MacLeod, Q.C., both senior lawyers, will provide examples of some of the ethical and practical issues that arise from firing difficult clients, including when to decide that the retainer cannot continue, the payment of legal fees and ensuring the clients have adequate time to retain other counsel.

Speakers
Neil Hain, Law Society of BC, Professional Conduct, Staff Lawyer
Simon Kent, Kent Employment Law
Morag J. MacLeod, Q.C., MacLeod Law

Moderator
Rhona Lichtenwald, Hillcrest Law & Mediation

This is the archived version of a program presented on April 26, 2017.

LSBC Course Code CPD Course Hours Ethics Component*
HC0417WR 2 2


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Description
As of November 1, 2013, employers in BC must have bullying and harassment policies. In this webinar, you will learn about the legal duties required of employers, workers and supervisors under these new Workers Compensation Act policies. You will learn how to be compliant with the legislation and new policies. Learn how to lessen your risks as an employer for incidents, complaints to WorkSafeBC and workers compensation claims. Learn what WorkSafeBC considers to be reasonable steps for an employer to prevent workplace bullying and harassment. Learn how WorkSafeBC will implement these new policies.

Speakers
Thomas K. Brocklehurst, WorkSafeBC
Carman J. Overholt, QC, Overholt Law Corporation

Moderator
Stuart Rennie, Legislation and Law Reform Officer, CBABC

This is the archived version of a program presented on December 10, 2013.

LSBC Course Code CPD Course Hours Ethics Component*
BULL1213WR 2 2


Click Here to Get Access to this Repeat

Disclaimer: 
*Please note that these recordings are provided for the sole use of the registrant and may not be copied, reproduced, uploaded, posted, publicly displayed, translated, distributed, shared, modified, made available on a network or other website, used to create derivative works, or transmitted in any form or by any means whatsoever without the prior express written permission of the Canadian Bar Association.

**The quiz information is legal information only, not legal advice. If you intend to rely on this legal information, use the relevant official paper versions of the statutes and regulations. The quiz information is only current as of the date of the original webinar broadcast, or date as specified within each individual quiz.