Canadian Bar Association is the leading professional association for lawyers, judges and law students with 40,000 members nationally, including 8,000 here in BC. We are the essential ally and advocate of lawyers, providing professional development and valuable networking opportunities. We serve our members and their interests in advocacy by promoting fair justice systems, facilitating effective law reform, promoting equality in the legal profession, and promoting a modernized self-governing profession. Learn more at cbabc.org.
Come join our team of passionate and energetic individuals who are committed to serving our members and supporting our volunteers. If you like a fast-paced environment and a variety of projects, this could be the place for you.
CBABC is located in downtown Vancouver, close to all transit routes ending at Waterfront Station.
POSITION OVERVIEW
Reporting to the Manager, Conferences & Events, the Member Services Assistant (PD/Events) provides administrative support to ensure the efficient planning and execution of CBABC conferences and networking events along with other member services and programs. The incumbent has strong administrative experience and superior customer service and organizational skills. You are a great communicator, a strong team player, superior at managing your time, detail-oriented, and able to handle pressure while always demonstrating tact and diplomacy.
KEY RESPONSIBILITIES
- Create, edit and troubleshoot registration pages, meeting reminders, and other notifications and instructions to attendees and speakers
- Handle registration and attendee inquiries, including processing payments and confirmation; track registration and attendance numbers, including dietary restrictions
- Process speaker gifts and honoraria; secure accreditation for sessions
- Book flights and accommodations for speakers and staff when necessary
- Create Zoom webinars/meetings for hybrid and virtual events; prepare virtual programs for on-demand and rebroadcast options
- Assist with event preparation, including nametags, printing, packing of materials, etc.
- At in-person events, arrange registration table, banners and other visuals throughout the venue space
- Deliver excellent attendee customer service, answering any inquiries and troubleshooting issues with Manager
- Assist in implementing sponsor recognition and preparing sponsor fulfillment reports
- Prepare post-event evaluation surveys and analyze results; assist in the evaluation and debriefing of events to identify areas for improvement
- Update event databases and maintain accurate records for future reference
- Respond to inquiries through email inboxes, phone or in-person, redirecting to the appropriate contact within the branch, as needed
- Schedule calendar invites for important deadlines and meetings; prepare agendas and take minutes, as necessary
- Follow-up on outstanding balances, refunds, invoices and payments
- Keep track of office supplies for re-ordering, such as swag, sign covers, nametag inserts, etc.
EXPERIENCE AND QUALIFICATIONS
- Minimum 3 years customer service experience in an office environment
- Administrative assistant certificate or designation is an asset
- Excellent customer relations attitude and abilities
- Strong interpersonal skills with individuals and as team player working in group setting
- Strong written communication, attention to detail and proofreading skills
- Highly organized, self-motivated, and able to manage competing priorities under strict timelines
- Adaptable, flexible and able to work well under pressure
- Available to work approximately 10% evenings and/or weekends; some travel required
- Knowledge and experience using Zoom and MS Teams technology to host online meetings
- Intermediate knowledge and experience with Outlook, Excel, PowerPoint and HTML
- Knowledge of Vimeo (or similar); video editing is an asset
SALARY RANGE: $47,000 – $52,000
OUR COMMITMENT:
CBABC is committed to supporting an inclusive work environment. We welcome applications from members identifying with any group including visible minorities, Indigenous Peoples, people living with a disability, people of diverse sexual orientation, gender identity or expression (2SLGBTQ+), and others. Qualified applicants from under-represented groups are encouraged to apply and to indicate in your cover letter if you belong to one of the designated groups.
We want to ensure the application process enables you to share your experience, skills and abilities. We expect the recruitment process will take place virtually. As such, you are invited to reach out to us, confidentially, if you face any barriers to participating in this application process. Contacting us will not impact the evaluation of your application. Qualified applicants should submit their cover letter and resumé to hr@cbabc.org.
We thank all applicants for their interest; however, only applicants selected for an interview will be contacted.